To cancel broadband up grade

[Gourley]

Re up grade of broadband offered 

as my husband and my self are in our 80s

the installation of this is too complicated for us 

l only phoned to cancel sky Cinema and anything else 

we didn't need to bring the price down and was offered 

better broadband speed ,and the internal set up

is too difficult for us and to be honest the speed we have

is fine for us  so could you just cancel the order .

regards Irene.

[Daniel0210 · Accepted solution]

@Gourley 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. You'll need to call Sky to cancel any order you've made. 

[Gourley]

Help centre has cancelled the order for me Thankyou.