This is different for me.

[SteveLi]

My broadband speed varies a lot each day, from super fast to watching the circle of buffering either on our iPads or the TV, the security system logs a connection error mostly once occasionally twice during the early hours between 1am and 3am. I have noticed when the speed is slow all 4 lights on the router turn orange. The router or anything else hasn't changed.

Is this now what is to be expected or does anyone else experience the same problem?

[Tom-W19]

Hi @SteveLi 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SteveLi]

No worries, I phoned sky yesterday and hopefully am sorted. Apparently my router wasn't updating its self, turning it off for 30 minutes seems to of been the answer . I'll keep you posted if this isn't the solution.