This is a Joke

[Telgaz]

I have had no broadband for two days now sky says waiting for engineer. Trouble is I have no telly as got sky glass they are a joke don't rush there self. I want compansation. 

[TimmyBGood]

@Telgaz 

Yes, that would be a downside of choosing to use a streaming television service, but unfortunately it doesn't bring any priority for attention or any cover through the broadband/phone industry compensation scheme overseen by Ofcom.

[Chrisee]

@Telgaz sounds like you waiting on Openreach who have a 2 working day SLA for domestic faults compensation kicks in 2 working days after you report the fault. As you have found the weakness of streaming TV is that you lose the service if your broadband goes down. 

[Daniel0210]

@Telgaz 
The below link explains the Ofcom regulated auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[TimmyBGood]

@Telgaz 

Once broadband is restored you could attempt to negotiate some form of individual 'compensation' for loss of Glass functionality in addition to that for broadband, but Sky isn't obliged to provide anything on top of the £9.33 of the Ofcom scheme.