Posted by a Superuser, not a Sky employee. Find out more
If the screens are freezing , it might be down to there broadband speed, some of my family's screens freeze on my zoom, but it's because of there speed at there end so freezes with them, they are on fttc broadband, my screen does not freeze because I am on sky full fibre to the property gigafast broadband, one of my sons broadband speed is 60mps and the screen freezes unless he turn another of items off from the Internet at his home
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Posted by a Superuser, not a Sky employee. Find out more
If the screens are freezing , it might be down to there broadband speed, some of my family's screens freeze on my zoom, but it's because of there speed at there end so freezes with them, they are on fttc broadband, my screen does not freeze because I am on sky full fibre to the property gigafast broadband, one of my sons broadband speed is 60mps and the screen freezes unless he turn another of items off from the Internet at his home
Thank you. I do have sky fibre and my speed is generally just under 50mps. It became better after about an hour oddly enough. Maybe we're on a shared network and more were using it for the period of time ours was struggling?
