Discussion topic: The internet connection led is off
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Message posted on 12 Feb 2025 08:22 PM
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The internet connection led is off
Hello, a couple of days ago, I noticed that my phone couldn't connect to the Wi-Fi. The Internet LED on my Sky Hub is off, and none of the devices in my home can connect to the Wi-Fi. The devices can see the Wi-Fi and it has a good signal, but they can't connect. There's an exclamation mark on the Wi-Fi symbol, and when I try to connect, Sky's connection diagnosis page appears, stating "Not quite connected" and offering options to fix the problem, but none of them work. I've followed all the steps, unplugged everything, and reset the hub several times, but nothing seems to help. The Sky App keeps saying everything is fine, but the Internet LED light on the hub remains off, and I can't connect to the Wi-Fi with any device. Can someone assist me or provide a contact number where I can speak to a person instead of an automated system? Thank you in advance for your help.
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Message posted on 13 Feb 2025 09:33 AM
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Re: The internet connection led is off
Hi @Irem3
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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