The installation is not completed and the contract start

[Jocheu]

My info : Sky ID: JCNESTUVU

I am writing to you here for a record with my case, but also thank you for your staff information .

With urgent concerns regarding the ongoing internet service issues at my home, which are significantly impacting my ability to work remotely.

Firstly, due to the complete lack of internet access, I was compelled to purchase an iD Mobile SIM card for temporary internet access. This cost £25, and I have attached a screenshot of the purchase as proof. Your staff assured me this cost would be covered, and I appreciate them providing that information. However, I am unclear on the reimbursement process. Could you please confirm how this refund will be issued, or if it will be applied as credit to my account? This is an unexpected expense that I genuinely resent having to incur due to an issue that is not of my making.

Secondly, I was informed by your staff that an engineer will call me this Friday. Again, I appreciate them providing this update. However, I need immediate clarification on the purpose of this call. Will it simply be to inform me that work has commenced, or will it confirm that the issue has been fully resolved? I must stress that an "unacceptable schedule" is not an option for me. I cannot afford to wait indefinitely without a reliable internet connection. I need to know if I should continue to make alternative arrangements, such as purchasing additional temporary SIM cards, or if you can offer an immediate interim solution. My work depends on this, and the current uncertainty is causing considerable frustration.

I look forward to your prompt response and a swift resolution to these pressing matters.

[TimmyBGood]

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@Jocheu wrote:

Firstly, due to the complete lack of internet access, I was compelled to purchase an iD Mobile SIM card for temporary internet access. This cost £25, and I have attached a screenshot of the purchase as proof. Your staff assured me this cost would be covered, and I appreciate them providing that information. However, I am unclear on the reimbursement process. 

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Typically that's not something which Sky offers in these circumstances, so it's a little concerning that you were given such advice.

There's an industry scheme to compensate for delayed installation at a daily rate: this is credited to the account after the service finally goes live.

[Jocheu]

This is absolutely ludicrous! I'm fuming, frankly. It's the same old story, isn't it? They've called me out here again for the exact same problem. I've had to stop working, just sitting around waiting for them to turn up today, only for them to do precisely what they did last time: express concern, take photos, and achieve precisely nothing.

The core of the problem, as anyone with eyes can see, is that colossal tree blocking everything. And from what I understand, that's a council tree! How on earth do they expect anything to get done when that's in the way? And what about any cables that might be buried there, between the tree and whatever they're trying to access? Surely, they need proper authorisation before they can even think about digging.

Honestly, if they just keep showing up like this, what do they expect to happen? Do they genuinely believe this "process" will ever be completed? Or are we just going to kick this can down the road until the next contract renewal comes around next year? It's a complete waste of everyone's time and makes absolutely no sense whatsoever.