The engineer didn't install the internet,could we cancel contract because they not able to provide u

[Galya]

The engineer skip our visit 2 times in order to install internet in my home.How long we need to stay without internet.Could we give up of this provider if the engineer never instal our internet with no fee.

[caesarome · Accepted solution]

You will need to call Sky to find out why the activation hasn't taken place. You would also need to ask them about cancelling if that is what you want to do.

[Galya]

I don't know they contact me and every time says We will update you on some date,there are some problems and that's it,they waiting for skilled engineer,but I don't know how long it's allowed to keep their new customers without internet.

I work from home and it could be possible to lose my customers.Who will pay me for that 

[Chrisee]

@Galya the issue lies with Openreach who own and operate the national phone network Sky and other ISPs use to deliver internet services. Cancelling with Sky will cause further delay as unless you have access to a different network like Virgin Media's the new ISP has to start the order from scratch..

I am personally in a similar position waiting for Openreach to sort out a fibre connection to my home. They have failed tokeep an appointment. It happens unfortunately but like you I am getting the "next update" messages. 

The line you have ordered is classed as a domestic service and while you can use it for business purposes it gives you no priority therecwill be compensation paid once the service is up and running see Customer Auto-Compensation | Sky Help | Sky.com

Business lines are more expensive and get higher priority from Openreach but even these will not pay for loss of business due to outages. Most offer a back up of mobile broadband for periods when the fixed line is down.