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Discussion topic: Tests say broadband is ok but no internet connection

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Avatar for Kelliekappa1
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This message was authored by: Kelliekappa1

Message posted on ‎17 Jun 2025 09:14 PM

Tests say broadband is ok but no internet connection

Hi

i have switched router off. Checked all connections etc. Done online troubleshooting but still devices say we have no internet

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 Jun 2025 09:43 PM

Re: Tests say broadband is ok but no internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Kelliekappa1 

What lights are lit on your hub and are there any that are either amber or flashing ?

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