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Discussion topic: Testing

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This message was authored by: Blade58

Testing

Every time I try to do a broadband or WiFi  test it always says test is not available at the moment. Thanks 

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This message was authored by: Chrisee

Re: Testing

Posted by a Superuser, not a Sky employee. Find out more

@Blade58 there are various reasons why you can get that result here are a few

 

  • you are using a third party router
  • you are not signed in with the account holder id
  • you are trying to test a new connection and the system has not yet updated 
  • there is a fault at Sky's end with your connection powering down for an hour usually fixes that
  • the hub's connection is down 

There are probsbly a few more as likecall systems this one is not perfect. If it persists call Sky but check the 4th pointfirst,

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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