Terrible internet

[Sam344]

Our internet is terrible, we lose connection at least once a day, then we have to turn off the router and wait for it to connect again.

we have really bad service in our house where it doesn't reach every room and buffers all the time. We have even had to get an Ethernet cable for the tv in our living room as it doesn't pick up the WiFi from there but even with that we are getting continuous buffering. I have actually had enough of the poor connection that I am looking else where for a better provider.

[Chrisee]

@Sam344 sounds like you two issues the first is the loss of connection to the exchange which can be caused by a line fault. Have you run the service checker in the My Sky app to see if it offers to book an engineer to check the line? If it doesnt give Sky a call. Its pointless moving to another provider using the same Openreach line if it is faulty unless you have access to another network like Virgin Media

It is possible the issue with the line may sort the issue in your home but many properties require more than a single wifi source to get usable WiFi signal in every room. You can buy Sky's WiFi Max add on which can supply up to 3 extenders or buy your own wifi kit.