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Discussion topic: Terrible broadband in my upstairs rooms

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This message was authored by acorn1210 This message was authored by: acorn1210

Terrible broadband in my upstairs rooms

My comnection upstairs and in my office is terrible. My previous router and provider was fine. I've increased my connextion speed and bought the new white router to ensure it is stable for working from home and its worse. 
Terrible and dissapointed. I either need it improving or canceling. Ive tried everything suggested. 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Terrible broadband in my upstairs rooms

Posted by a Superuser, not a Sky employee. Find out more

@acorn1210 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

 

  Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Terrible broadband in my upstairs rooms

Posted by a Superuser, not a Sky employee. Find out more

@acorn1210 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

 

  Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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