Termination charge

[Kamila3]

My contract ends at the end of the month and I will change my broadband supplier. Why do I have to pay termination charge if I dont cancel my contract before it ends????

[caesarome]

@Kamila3 

You shouldn't have to pay a termination charge if you are out of contract so have you been told you do have to ?

14 days notice is required to cancel your broadband/talk account.

[Kamila3]

Yeah, I got an email saying 'im sorry youre leaving' bla bla bla but you will be charged £6.25. I know its not that much but still. My contract ends at 30th and ive got new broadband from 31st so Im just wondering why.

[Kamila3]

And I told them about not renewing my contract more than 14 days before.

[caesarome]

All you can do is to call Sky about this to see what they say as there should be no charge if you are out of contract.

[Kamila3]

Yeah I will tomorrow. Thank you!