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Discussion topic: TV states problem with broadband

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Avatar for Helen_F
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This message was authored by: Helen_F

Message posted on ‎06 Apr 2026 05:07 PM

TV states problem with broadband

Turned TV on and states no internet. Shows network name, connection to router but no internet
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎06 Apr 2026 05:36 PM

Re: TV states problem with broadband

Posted by a Superuser, not a Sky employee. Find out more

@Helen_F look at the lights on your Sky hub and follow thecsteps here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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