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Discussion topic: TV box will not connect

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Avatar for Jason184
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This message was authored by: Jason184

Message posted on ‎08 Nov 2025 09:53 AM

TV box will not connect

Last night internet connection with my tv stopped. I have tried for some time to reconnect but it will not happen. I have turned off for 5 minutes and gone through the connection instructions several times. No joy

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎08 Nov 2025 10:17 AM

Re: TV box will not connect

Posted by a Superuser, not a Sky employee. Find out more

@Jason184 if other devuces are connecting normally there is little you can do beyond rebooting the hub and your streaming device. If you have a Sky Stream puck call Sky if still stuck as they should replaceca faulty puck.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: GD1

Message posted on ‎08 Nov 2025 11:19 AM

Re: TV box will not connect

Posted by a Superuser, not a Sky employee. Find out more

@Jason184  WHich TV Box do you have as Sky have 3 different types:

 

Sky+HD, Sky Q and Sky Stream

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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