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Discussion topic: TV and Broadband

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This message was authored by: Ashley112

TV and Broadband

my TV keeps constantly freezing 

 

when I run my broadband test through the app is coming back fine but it's not as I'm not getting a full signal bar sitting in my bedroom. I'm only getting two signal bars

 

And when I run it through fast.com my broadband speed is low I'm only getting 430mbps 

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This message was authored by: caesarome

Re: TV and Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ashley112 wrote:

when I run my broadband test through the app is coming back fine but it's not as I'm not getting a full signal bar sitting in my bedroom. I'm only getting two signal bars


A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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This message was authored by: TimmyBGood

Re: TV and Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ashley112 wrote:

 

 

when I run my broadband test through the app is coming back fine but it's not as I'm not getting a full signal bar sitting in my bedroom. I'm only getting two signal bars

 


The Sky test reports speed arriving at the Hub over optical fibre and ethernet cable.  All WiFi weakens through walls (and even over distance through clear air)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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