TERRIBLE CUSTOMER SERVICE

[Qaasimh]

Sky will sell you their packages, take your money and then do absolute JACK when something goes wrong. Being told there's nothing they can do to help whilst still paying for their services and pushing the blame [content removed] onto Openreach.

Moderator note: language removed

[Daniel0210]

@Qaasimh 

You haven't actually said what the broadband issue is. Since your original post have you rung Sky and asked if they have had an update from Openreach? If your service is still down 
the below link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Chrisee]

@Qaasimh you could post the same about any ISP using Openreach network to deliver broadband. What do you expect Sky to do if the fault is within Openreach's network?