Switchover from Virgin

[Ef21]

SKY broadband installed yesterday, as per plan, and seems to be working fine. My question is how long does it usually take for Virgin to disconnect the old broadband. It is still running and I don't want to be paying twice. Do I have to do anything or is this now a Sky responsibility?

[Tom-W19]

Hi @Ef21 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147