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Discussion topic: Switching to Vodafone

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This message was authored by tjtoomey This message was authored by: tjtoomey

Switching to Vodafone

Hi i am based in Ireland, I am looking to transfer me account to vodafone i have looked on the website it does not have a link to transfer, i have rang numerous times and your dreadful voice service keeps me going around in circles. Can you offer some assistance?

Thank you

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switching to Vodafone

Posted by a Superuser, not a Sky employee. Find out more

@tjtoomey 

 

Typically when both ISPs carry data over the same national network it's the 'gaining' ISP which accepts the order and does the legwork.  There won't be an option to transfer on the 'losing' ISP website because that's not really a thing.

 

Where the gaining ISP is an altnet provider (not on the same national network) then cancellation of the existing service must be done by the customer through the ISP they are leaving.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by GD1 This message was authored by: GD1

Re: Switching to Vodafone

Posted by a Superuser, not a Sky employee. Find out more

@tjtoomey  You're not talking to Sky, if you are switching broadband to another provider you need to initiate the switch with that provider, Sky can't switch you away.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

tjtoomey
Topic Author
This message was authored by tjtoomey This message was authored by: tjtoomey

Re: Switching to Vodafone

Unfortunately i do have to talk to sky, see below and the yes button is not available on the sky website

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switching to Vodafone

Posted by a Superuser, not a Sky employee. Find out more

@tjtoomey 

 

I believe in RoI you will need to provide Vodafone with your Universal Account Number (UAN) which should be on billing from Sky.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
tjtoomey
Topic Author
This message was authored by tjtoomey This message was authored by: tjtoomey

Re: Switching to Vodafone

Yes that has been provided to Virgin Media, the only hold up is Sky

This message was authored by Laing1 This message was authored by: Laing1

Re: Switching to Vodafone

Posted by a Superuser, not a Sky employee. Find out more

@tjtoomey wrote:

Yes that has been provided to Virgin Media, the only hold up is Sky


@tjtoomey You have confused people on here as the answeres you are getting are based on your initial post saying you were moving to Vodaphone when in your last post you state you are moving to Virgin. 

Can you confirm who you are moving to as it makes a big difference to the answers you need/get

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switching to Vodafone

Posted by a Superuser, not a Sky employee. Find out more

@tjtoomey 

 

Switching to Virgin necessitates manual cancellation with Sky if you don't want both services at the address.  This shouldn't be necessary for Virgin to proceed with the order unless they are doing something very different in RoI to their operation in the UK.

 

Here, we typically suggest the user keeps the Sky service going until Virgin is live, and vice versa, as that ensures no downtime.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
tjtoomey
Topic Author
This message was authored by tjtoomey This message was authored by: tjtoomey

Re: Switching to Vodafone

Apologies my head was fried, all has been resolved i finally got to speak to someone via a phone.

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