Suspicous email .. maybe

[Debbyk]

Hi All - I've received an email (looks correct) from sky stating that I need to click on the button to 'book a free upgrade' as our broadband service is being upgraded from the old copper network which will be switched off in August. I'm always concerned about clicking the button on any email and there is no mension when I log on to my account. But ... Our area is to be upgraded in the near future, the email does refer to me by name and it is a sky email addres (although it does state that phishing emails have been identified from this address) - Is it safe to click on the link - I've tried to contact sky to no avail as the virtual assistant doesn't know what I'm taking about and the subject  -Any advice?

[caesarome]

@Debbyk 

It could well be an email from Sky but as wouldn't want you to click on links without any certainty you could always place you upgrade order over the phone instead.

[Daniel0210]

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@Debbyk wrote:

I've tried to contact sky to no avail as the virtual assistant doesn't know what I'm taking about and the subject  

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@Debbyk 

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline as you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.