So upon renewing sky when my father passed, I noticed my mother's broadband connection had slowed down an incredibly large amount since I was last home.
Upon a call to sky they confirmed that thee line was way under the guarantee for some time and bt Openreach had flagged the line as broken, which they knew, but would not fix.
Sky then said there's nothing they can do about it. To which bt openreach which can I add is IMPOSSIBLE for consumers to speak to, finally said over Twitter they can't see errors on the line.
That's because something happened to our line at some stage that had halved the Internet speeds available, and someone somewhere knows what it is.
Again, sky engineers on the phone contradicted the very intelligent man in retentions who identified that open reach had basically flagged the line as one they won't repair. Openreach denied this and said there's no issues on the line.
Now a sky engineer is coming out, for what i don't know. Our WiFi etc is all fine, the issue is clearly the external connection. Everyone at sky is saying different things to us and I'm tired. I am trying to plan a funeral for my father and moving home to help support my vulnerable mother and i cannot work in the Internet connection service level they have which averages 17mbps on WiFi speed tests, down from 75.
