@Jules154 if you broadband connection is down then use the online service checker overca mobile connection but note it takes upmto an hour to pick up a dropped connection. Once it does it will walk younthrough some tests and can book an engineer if one is required.
If however the hub is connected the problem is probably poor WiFi in your home.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
