Streaming issue

[Jb179]

There is an issue with my tv streaming service. Sometimes the sound carries on but the picture stops. Sometimes it all just stops. This is worse in sports channels

and streaming apps

[-Heather-]

Hi @Jb179, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141