Stream Puck connects and freezes

[DocRock]

I am a new user. I have 300Mb Wi-Fi and Broadband works fine. The stream puck connects to the Wi-Fi and opens ok. I start to watch a programme and within 10-20 seconds the screen freezes. Tried all the reset options. Tried it at different times of day over the past couple of days and no difference. Becoming a very frustrated customer very quickly. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147