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Discussion topic: Stop working broadband

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Lia4
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Stop working broadband

‎09 Jul 2024 12:40 AM

Out of nowhere stopped working my tv broadband no connection, I was watching a movie on Netflix....
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Daniel-F
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Re: Stop working broadband

‎12 Jul 2024 10:48 AM

Posted by a Sky employee

Hi all,

 

Thank you for getting on to Community to share your experiences with broadband just now. 

 

I can see that the thread itself has quietened down in the last couple of days however if you are still experiencing any issues, please do check our service status page for any local issues in your area or isolated issues specifically on just your line.  You can find steps to do this here: https://www.sky.com/help/servicestatus/broadband-and-talk 

 

Thanks,

Daniel
Community Moderator

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MohamadAwad
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Re: Stop working broadband

‎09 Jul 2024 12:42 AM

I have the same issue and read someone else has it too
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Louise.h
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Re: Stop working broadband

‎09 Jul 2024 12:43 AM

Mine too

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Kaza23
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Re: Stop working broadband

‎09 Jul 2024 12:44 AM

Me too, in the Liverpool/knowsley area, LOS light red on fibre box 

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Dictat0r
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Re: Stop working broadband

‎09 Jul 2024 12:45 AM

In middle of playing game why my internet connection cut off 😐😐😐😐

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Bobby22007
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Re: Stop working broadband

‎09 Jul 2024 12:47 AM

Mine also stopped red light on max hip and ont 1240 

 

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Louise.h
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Re: Stop working broadband

‎09 Jul 2024 12:48 AM

I'm in Glasgow, with no Internet and red light on white box

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J0R0
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Re: Stop working broadband

‎09 Jul 2024 12:51 AM

Same problem happened in Coventry. Was down for about 15 minutes, but is now back
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Louise.h
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Re: Stop working broadband

‎09 Jul 2024 12:53 AM

Mine is back on now

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Lacey22
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Re: Stop working broadband

‎09 Jul 2024 12:53 AM

Yes so has mine

does anyone know what is going on

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Kaza23
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Re: Stop working broadband

‎09 Jul 2024 12:54 AM

I still have issues been nearly an hour! 

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CinderKona
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Re: Stop working broadband

‎09 Jul 2024 12:56 AM

Mine is down still.  No light at all 

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Kaza23
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Re: Stop working broadband

‎09 Jul 2024 12:58 AM

Mines back up now, if you have no light it's probably a power issue, it should be red or something depending on your box, to signal it's on but not receiving internet, my guess is unplanned maintenance 

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clare+bostock
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Re: Stop working broadband

‎09 Jul 2024 01:03 AM

Mines back on now must be national thing updates or power outage some were 

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CinderKona
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Re: Stop working broadband

‎09 Jul 2024 01:09 AM

All good now. Ironically my radio going silent woke me up.

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