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Discussion topic: Speed

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This message was authored by: stickypop

Message posted on ‎13 Sep 2026 04:25 PM

Speed

Hello!

Im a new broadband customer with the full gig broadband package but i'm only getting around 200mb speed when it says guaranteed 600mb? I've reset the router etc but no change.

Thanks!

Matt

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎13 Sep 2026 04:45 PM

Re: Speed

Posted by a Superuser, not a Sky employee. Find out more

@stickypop  What speed is the hub getting as per the mysky app?

 

How are you measuring the speeds you're receiving?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎13 Sep 2026 04:49 PM

Re: Speed

Posted by a Superuser, not a Sky employee. Find out more
@stickypop wrote:

it says guaranteed 600mb? 

'Guaranteed' over optical fibre and ethernet cable as far as the Hub, not on WiFi from it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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