0

Discussion topic: Speed to my hub

Reply
Avatar for MarekCz
Level 1 icon
What's this?
This message was authored by: MarekCz

Message posted on ‎17 Jun 2026 11:23 AM

Speed to my hub

I have full fibre 500 and when I check my service so I have speeed 513 from 5th on June . Before I had just 160 every day . I am pay for 500 and always is show before this date just 160
Report post
Post 1 of 3
157 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎17 Jun 2026 11:43 AM

Re: Speed to my hub

Posted by a Superuser, not a Sky employee. Find out more

@MarekCz sounds like there was an issue that has now been resolved. If gge speed drops below the guaranteed minimum for 3cdays yhe service checker should offer support. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 3
143 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎17 Jun 2026 12:01 PM

Re: Speed to my hub

Posted by a Superuser, not a Sky employee. Find out more

@MarekCz 

 

But note that Sky no longer offers a one month subscription refund in such circumstances.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
137 Views
0 Likes
Reply
Reply