Speed to hub extremely slow

[AM1976]

I used the service checker and get a download speed of 9.5MBPS way below the guaranteed 90MBPS. This actually falls to below 1MBPS quite frequently over the last couple of days.

Example from internet speed test below

Please can you assist

Thanks

[Gpf1983]

My internet has also been very slow. 

once again not getting the service I pay for.