Speed over wired connection really slow (as is Wifi)

[GH75]

Hi all, 

Im on Sky Superfast 35 and its very stable which was the reason i satyed with Sky for my broadband. Unfortunately the speeds are really slow, im getting 24 into the house according to the Sky app speed check but the speeds over wifi and ethernet are really slow. I know that speeds slow down due to traffic and number of devices but at the minute when i  do an ookla speed test on my phone  im getting 1.28 download/0.67 uplift, my son does a test on his PC that is connected via ethernet and hes getting around 1.5gb download. - And its my son who's feeling it the most when it comes to updating games etc..

What could be the issue? i pay a fiver extra on my broadband for the bradband boost but not sure what this actually gets me!?

Thanks for any help and advice in advance.

[cookiemonsteruk]

@GH75 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[GH75]

System Up Time: 830:58:23

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 630024953 1010450805 0 3260878 17225933 351:06:55 LAN Up 155457947 99894630 16 48740 2667225 830:58:23 WLAN (2.4 GHz) Up 186873310 79283699 0 127297 42424 830:56:40 WLAN (5 GHz) Up 557214720 345017790 0 0 0 830:56:36

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Broadband Link Downstream Upstream Connection Speed 24311 kbps 6000 kbps Line Attenuation D1(21.5 dB) , D2(63.9 dB) , D3(90.3 dB) U0(10.4 dB) , U1(52.3 dB) , U2(0.0 dB) Noise Margin 6.6 dB 7.0 dB

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Poll Interval:

[GH75]

[cookiemonsteruk]

@GH75 

Also run tests on your my sky app or sky.com account and post the info in "more about your connection"

[GH75]

speed history is 24mb each day

[cookiemonsteruk]

@GH75 

You are just 4Mbps above your guarantee with just 1 line drop a 353 hours ago.  Unfortunately this doesn't meet the criteria for sky to investigate.

Re ookla speed tests they tend to be down on mobile devices on 2.4ghz and therefore have a lower bandwidth than 5ghz

[TimmyBGood]

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@GH75 wrote:

i pay a fiver extra on my broadband for the bradband boost but not sure what this actually gets me!?

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Not a lot, frankly.  Despite the unfortunate choice of marketing name, 'Broadband Boost' cannot in fact 'boost' broadband speed delivered to an address beyond what any particular copper line is physically capable of.

[Chrisee]

@GH75 if you son is downloading games from a site like Steam you need to be aware they use different units than Sky. Steam use Megabytes per second abbreviated to MB/s while Sky and isps quote Megabits per Second abbreviated to Mb/s. There are 8 bits in a byte so your 24Mb/s connection is 3MB/s (actually you wil get a little less due to overheads). If he runs a speed test from Ookla or similar on his PC with nothing else using the link  he should see speeds around 21Mb/s.

Your connection looks fine for what appears to be a long line and Sky's service normally deliver full throughput so its only traffic on your network that will drop speeds. Boost is a bundle where by Sky offer boosters if you dont get 3Mb.s over wifi in every room amongst a few other "perks". 

At a speed of 2.5MB/s it will take over 3 hours to bring down a 30GB gamme file and some games are far larger than that. Can I suggest he schedules downloads to run overnight? 

[GH75]

@Chrisee this actually makes sense to what he's telling me timing wise to download an update..... Im not sure if he's aware of the difference in the way its measured so will tell him about that. 

I think the speed test he did was on ookla on his PC but i'll ask him to do it when he's not downloading anything . . 

Thanks for your reply and explanation

[jamesn123]

@GH75 

I notice that your average usage is 1.7TB which is quite high. This would suggest that you have downloads happening on devices a lot of the time which would cause a much slower speed for all other devices in your home. 

I would recommend you try and avoid doing downloads during times you want to use the connection for streaming, gaming etc as your connection speed is not that high so cant support simultaneous use.