Speed issues

[Frankdog12]

Just signed up to Giga fast broadband & should be getting 900mb but haven't got more than 300-400mb since installed, although when tested the router says I'm getting over 600mb..... not sure if I have the right router either as the one supplied for the upgrade was the same as I already had, not the one advertised on for the Gigafast upgrade. 

[arcadeavenger]

Hi @Frankdog12 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.