Some connections dropping out

[Dazza2706]

Good morning

some of our connected items keep dropping out and losing connection to the Internet. 

this seems to have been since we had fibre installed back in January. 

after chatting to my parents they made me aware they were given a booster by Sky at the time of install of their fibre however this is something that we were not given  

it's very frustrating as we have cameras are connected and are constantly losing connection.

can you please advise? 

best wishes

Darren 

[caesarome]

@Dazza2706 

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.