Solid red light

[Jake113]

I've tested my broadband connection and WIFI and both say everything is ok but the router has a solid red light and isn't connected to anything. I've tried reset for 30 seconds. It's not over heating. Unplugged for a while but nothing has changed. 

[Daniel0210 · Accepted solution]

@Jake113 

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start