Snapped cable on router

[Veraferns]

Not power cable but small cable from two devices on the wall

[Brill+Gill]

Hi @Veraferns, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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[AngelThief]

What type of broadband are you on?
Full Fibre, (FTTP), or  FTTC they use different cables.
Devices on the wall may indicate FTTP, in which case that would likely be an ethernet cable. Use your phone to image search each end of the cable and it should say what it is. Then hopefully its just a simple matter of obtaining a new on. 

[Me134]

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@AngelThief wrote:

What type of broadband are you on?
Full Fibre, (FTTP), or  FTTC they use different cables.
Devices on the wall may indicate FTTP, in which case that would likely be an ethernet cable. Use your phone to image search each end of the cable and it should say what it is. Then hopefully its just a simple matter of obtaining a new on. 

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They mention 'not the power cable' which suggests an ONT so it could be either the ethernet cable to the router or possibly the incoming optical cable which would be more of a problem.

Edit: they also confusingly mention the router in the title and having two devices on the wall? Maybe it's an ONT next to the old BT box which is now defunct. It's not unusual for people to leave things (an extension perhaps) plugged into the old socket so hopefully it's that and hasn't affected anything.