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Discussion topic: Smart tv not connecting
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This message was authored by: Yvon2
Message posted on 04 Oct 2026 08:39 PM
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Smart tv not connecting
Smart tv not connecting to internet. Can't log on to channels or apps
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Oct 2026 07:26 AM
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Re: Smart tv not connecting
@Yvon2 assuming other devices are connecting properly go into the TV's settings to see if you can restablish the connection. Some TVs have issues with the WiFi security level that Sky's white hubs use by default. If you suspect that using the My Sky app find the hub's advanced settings page and change tge setting from WPA3-T to WPA2
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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