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Discussion topic: Slower speeds and disrupted connections

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This message was authored by: RobLancashire26

Slower speeds and disrupted connections

Currently paying for 900mb broadband and receiving 550 or under, but also having issues even when connected via Ethernet with signal dropping out.  White Sky max router decent spec pc

 

Despite it saying 549mb feels much slower 

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This message was authored by: Chrisee

Re: Slower speeds and disrupted connections

Posted by a Superuser, not a Sky employee. Find out more

@RobLancashire26 there is an issue with full fibre which is not made clear when you order which is your connection is shared. Openreach sell up to 30 connections on a distribution point which has a shared downstream bsndwidth of 2.48Gb/s so pretty clearly if multiple people run speed tests at once they wont get the bandwidth they "buy". In practice it rarely impacts usage as unless you are downloading a huge file as a device is unlikely to use even 100Mb/s. There is nothing Sky can do as they have no control over yourr neighbours who are connecting viacwhatever ISP to your shared distribution point. This is why the service is sold as up,to 900Mb/s. City Fibre use a different configuration but the same contention issues are going to be there. You could buy an uncontended connection but the cost will be at least 5 times higher

When you say the connection doesn't feel fast it is quite likely sites are taking time to load which is often not a bandwidth issue but related to the lag of the routing. It still takes time to go through the process of going through the DNS connecting to the server and the server responding. You might speed things up,a bit by adding a public DNS like Cloudflare's at 1.1.1.1 to your device's network setup. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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