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This discussion topic has been answered Discussion topic: Slower broadband than before my broadband contract was renewed in April

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Message posted on ‎03 Jun 2025 04:05 PM

Slower broadband than before my broadband contract was renewed in April

My broadband speed has dropped from 9 Mb per 2nd to 5.5 Mb per second since April when my contract was renewed. I was promised an updated router which has never arrived

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Message posted on ‎03 Jun 2025 04:58 PM

Re: Slower broadband than before my broadband contract was renewed in April

Posted by a Superuser, not a Sky employee. Find out more

@Steve496 

Your broadband speed wont change just by entering into a new minimum term on your contract. How are you measuring this speed? Over ethernet or WiFi?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by: jamesn123 Answer

Message posted on ‎03 Jun 2025 04:58 PM

Re: Slower broadband than before my broadband contract was renewed in April

Posted by a Superuser, not a Sky employee. Find out more

@Steve496 

Your broadband speed wont change just by entering into a new minimum term on your contract. How are you measuring this speed? Over ethernet or WiFi?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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