Slow wifi

[Pipola]

Hello, When I connect my devices (especially my mobile, Samsung S26 Ultra in case it could be device related) I find content slow to upload - for example, when loading 'more items' on a website, or opening comments on Facebook, it is always very slow whereas if I turn WiFi off and use my sim connection it instantly loads. When streaming football on my ipad, it starts out great but a few times through the game it goes super blurry when the connection appears to drop. Via the sky app, my broadband and WiFi are both reporting that they are good. Any advice welcome please (new customer, installation within last 10 days)

[Jen_out_of_Jen]

Hi @Pipola , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141