Slow wifi

[Jt55]

My internet went down couple weeks ago. I called sky and they talked me into a new router and faster mega speed promising it would never fail again 

since then the signal upstairs has got worse when it was fine before. 
why is that 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Jt55]

Don't understand why you have closed the report when no one has contacted me yet. 
im still waiting for a call....

[Tom-W19]

Hi @Jt55 

Your previous post was escalated through to us and we sent you an invite for a private chat but you didn't respond so it was closed.

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147