Slow wifi

[ScottT83]

Ice recently switched from BT to Sky, but upto now the service has not been that good. We are struggling to watch a film on Netflix because it just keeps buffering. Making video calls the Internet temporarily drops out and it's always blurry. It's not the position of the router because it's in the same place as our old BT one which worked very well.

[Mr+Flibbles+86]

Hi there @ScottT83, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks