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Discussion topic: Slow wifi speed occasionally

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Avatar for RoddyW
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This message was authored by: RoddyW

Message posted on ‎24 Aug 2024 10:54 AM

Slow wifi speed occasionally

The wifi is very inconsistent. Even at its best, it is at about 30 mps but I have done tests (Ookla speed test) where it has been 1 mps download speed. We are supposed to be guaranteed 43 mps but this is hardly ever the case. This is not what we have paid for. Please could you fix this issue.

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎24 Aug 2024 10:57 AM

Re: Slow wifi speed occasionally

Posted by a Superuser, not a Sky employee. Find out more
@RoddyW wrote:

We are supposed to be guaranteed 43 mps but this is hardly ever the case. This is not what we have paid for. Please could you fix this issue.

That would be the Guaranteed Minimum Download Speed delivered over cabling to the Hub.  Speed over WiFi from the Hub to client devices is not covered by that guarantee, and will always be lower.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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