Slow speeds

[Graeme4260]

I currently have the 5gbps package but since it has been installed, I have seen speeds that struggle to get over 1gbps, it's a 5th of what I'm paying for. My issue is why are my speeds a 5th of what they should be. 

[JimM1]

@Graeme4260 Have a read at the sky help below to start with and the others!

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gb...

Benchmarking Broadband ISP Speed Testers On a 10Gbps Line - ISPreview UK