Discussion topic: Slow speeds
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Message posted on 06 Dec 2025 05:56 PM
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Slow speeds
It's now the second day that our home internet does not exceed 50mbps on a 500mbps contract. I restarted the wall unit, the Sky Hub, I even tried connecting the ethernet to a spare router I had lying at home to no avail. Everything leads to the same issue, speeds rarely exceeding 50-60mbps. This is not what we're paying for, we were told we'd have 400 guaranteed, yet ever since we had it installed it only worked perfectly for the first two days. I tried speedtests standing right next to the router, I tried the service checker which surprisingly is saying absolutely no issues at all. I'm out of ideas.
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Message posted on 06 Dec 2025 06:19 PM
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Re: Slow speeds
Showing no issues however speed test shows less than 20mbps which is considerably lower than the 150+ we are paying for
Message posted on 06 Dec 2025 06:29 PM
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Re: Slow speeds
See if this link assists at all
https://www.sky.com/help/articles/broadband-diagnostic-start
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 06 Dec 2025 08:28 PM
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Re: Slow speeds
It keeps saying everything's alright when it isn't 😕 had to speak to an agent to book an engineer... not a good impression of Sky so far
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