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Discussion topic: Slow internet

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Avatar for StephanieD13
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This message was authored by: StephanieD13

Message posted on ‎28 Jun 2026 03:36 PM

Slow internet

Hi,

I've ran a speed test and it's showing as a ping of 8ms, download 99.31Mb/s and upload as 71.46Mb/s - could you please sort this out?

Thank you in advance!

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Jun 2026 03:54 PM

Re: Slow internet

Posted by a Superuser, not a Sky employee. Find out more

@StephanieD13 
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

If the Wi-Fi has become slow see any troubleshooting in this link https://www.sky.com/help/articles/broadband-diagnostic-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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