Slow internet

[Alice_patto]

The speed checks show our wifi is fine but we can't even watch netflix it is so slow and keeps paying every few seconds. 

[Greenfingers001]

Hi there @Alice_patto , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Alice_patto]

Yes not sure how this works please escalate. Have only recently switched over and worked fine before 

[Naomipilkingto]

Hi yes I still need help my wify is slow in my back rooms I have even moved router closer rest it and still no difrent and it even stutters up stairs in my back bedroom

[Lisa-P1987]

Hi there @Alice_patto, I will invite you to a chat again. Please read this article to understand how this works. 

Escalating a post to a Sky expert | Sky Community

[Tom-W19]

Hi @Naomipilkingto 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.