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Discussion topic: Slow internet

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Maddie86
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This message was authored by Maddie86 This message was authored by: Maddie86

Slow internet

‎31 Oct 2024 03:34 PM

I have just moved back to sky broadband today and our Internet is running very slowly. I have done the speed checks and that is coming back fine but loading apps and websites is extremely slow, ir they aren't loading. Is this something to do with the fact that we have just been connected?
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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow internet

‎31 Oct 2024 03:53 PM

Posted by a Superuser, not a Sky employee. Find out more

@Maddie86 if the connection speed is correct there could be other issues. If it is a new install check that the setting for Broadband Shield is correct as by default it is set to filter traffic like social nnetworking apps. Thecsetting is in the My Sky app under product options.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Maddie86
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This message was authored by Maddie86 This message was authored by: Maddie86

Re: Slow internet

‎31 Oct 2024 04:06 PM

Thank you. I think that's sorted it!
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