Slow internet speed

[Tristanlaity]

Hi, I've run speed tests on my phone and only getting max 70mbs whilst your guarantee is 400mbs. Please can you advise what's wrong. Thanks

[TimmyBGood]

@Tristanlaity 

A phone would be using WiFi.  The 400Mbs 'guarantee' is over optical fibre and ethernet cable as far as the Hub but not beyond it.

[Tristanlaity]

Ok, but should it drop down to that low from one phone on at the time. I feel that it's abit false economy.  It's gonna so low if we have 5 devices or more connected. Is there a way to have it not reduced that much?

[TimmyBGood]

@Tristanlaity 

WiFi is affected by range, intervening material such as walls, and competing signal (interference)

As you are presumably paying for 500Mbs FTTP to get a 400Mbs minimum you could have seven devices running at 70Mbs (490Mbs total bandwidth)

[peter-marlow+1966]

The more devices  that connect  at the same time  the weaker  the signal  will  get to each device, 

[peter-marlow+1966]

The minimum  speed  is to the hub not to the devices, 

[peter-marlow+1966]

But any phone or devices in the house  that is connected  as soon as the password  as been  entered  on the device  is you the Internet  even if you are  not actually  using  it at the time as it could be  updating  or receiving  emails  just because  you are not using  they are always  connected  unless  you disconnect them  from the Internet 

[peter-marlow+1966]

I have gigafast broadband 900mps to the hub 

55inch sky glass tv  gen 1

55inch  sky glass tv  gen 2

Sky puck

43inch lg  smart tv 

Xbox 

Sky live

3 mobile phones 

P c

2 laptops 

A tablet 

3 alexers 

Freesat box 

All  with  not problems 

And when the family  come  around  i can have up to 7 mobile phones connected to my  internet 

[peter-marlow+1966]

Some connected  by ethernet  cable  and some by wifi