Slow internet not loading

[Sophie1233]

Hi there, I have been struggling with my internet connection for 2 days now. 
I have rest the router, cleared cookies and cache, moved my booster and also tried reducing the number of devices connected and nothing seems to work. 
broadband speed says its fine but it clearly is t. Please can you investigate as I pay extra for super fast and I can't work my job like this. 

[Highlinder]

@Sophie1233  black or white router from Sky?

[Sophie1233]

It's black 

[Mr+Flibbles+86]

Hi there @Sophie1233 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147