Slow download speeds!

[Fiona1121]

What is happening? My usual speeds are 61mbps but tonight I'm barely getting 10mbps, the tests are saying everything is fine but clearly it's not.

[Fiona1121]

Just to add I have the black hub router.

[JimM1]

@Fiona1121 Have you run the diagnostic test just incase your line has went bad!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

Below about the hubs so you know, black hub if the Sky Broadband Hub is better if that is what you have or SR203, hub4.2 as desc...

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[Fiona1121]

Hi, 

Yes I've tested many times this evening and it keeps saying everything is working as normal. No known issues and nothing bad being picked up. Download speeds are between 10-14mbps tonight. They received their payment for sky broadband today too.

[JimM1]

@Fiona1121 Run the service checker, expand the broadband > and you should be able to see the last 30 day history for your connection that sky have recorded....

https://www.sky.com/servicechecker