Slow broadband

[Slowbroadbandd]

my broadband has been slow and disconnecting continuously over the past three months although when I test my connection on the app it shares that everything is running perfect in addition to this there is also a red light that is seen on the box however again when testing the connection on the app it states otherwise

[caesarome]

@Slowbroadbandd 

Not sure what test you have or haven't run so try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.