@TamsinS wrote:
The app is showing that there's no problem with our broadband but it is not working. We ran a speed test and it's showing 24.1mbps download speed not the 312mbps that the app is showing.
Everything is running slowly and we can't stream TV. We have tried turning it off and on again but that has not helped.
The MySky app shows the speed at the router, do you have anything hardwired to the router that you can run a check on as WiFi is very variable.
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Not a Sky employee
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Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
