Slow broadband speeds

[Smyths1]

W have been having issues with our Puck connecting, and when I run a speed test it averages at 45mbs, we are used to getting close to 7/800mbs. Router has been restarted several times.

[Highlinder]

@Smyths1  When you are running the speed tests are these being done via a device that is hardwire connected (ethernet cable) or is this all being done via a device on Wi-Fi?

[Smyths1]

Hi there All done via WiFi, as before when we had the higher speeds. Nothing has changed in the environment of the house but speeds have drastically reduced.

[Highlinder]

@Smyths1  Do you have a blck or white router from Sky?

[Smyths1]

We have a White router

[Highlinder]

@Smyths1  Have yo uasked Sky for a loan of booster(s) pods to help with the coverage for your Wi-Fi throughout the property?

[Smyths1]

No I haven't how do I di that?

[TimmyBGood]

@Smyths1 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.